Three More Resorts Using Maestro PMS Launch PurpleCloud’s Service Optimization and Employee Engagement Platform


Markham, Ont. — In the hospitality industry, budgets are tight and workers are scarce, but customers still expect service excellence. Nowhere is this dynamic more apparent than in housekeeping. In September 2021, PurpleCloud announced its integration with the Maestro PMS solution – a tool that helps properties do more with less while aligning service with guest expectations. Today, PurpleCloud announces that three additional properties work on Maestro PMS with the recently implemented integrated tool; Service optimization platform and employee engagement platform, and these properties are now enjoying the benefits they provide.

Efficient housekeeping based on real-time circumstances

The housekeeping module tracks check-ins and check-outs in real time to create an efficient schedule based on “real clean times”. Benefits of using the platform include:

  • More savings: The platform eliminates inefficiencies in housekeeping. This reduces the number of hours worked by staff members, which lowers the cost of housekeeping services.
  • Revenue increase: Properties are better able to detect and manage early arrivals, late departures and stay services through the platform, which increases revenue.
  • Decline in turnover: The platform includes gamification features that keep team members engaged, working hard, and feeling recognized. Over time, this increases job satisfaction and reduces turnover.

Properties can use the housekeeping module in tandem with PurpleCloud’s hotel services optimization platform which facilitates multilingual text and voice messaging between frontline workers and their managers.

Managers have access to dashboards that show housekeeping progress at a property, as well as dashboards that track individual housekeeping performance and progress. The app describes their projects, sends relevant alerts, displays their ranking in the leaderboard, and more.

Discover the 3 new complexes that now simplify housekeeping

Three resorts became the latest to implement the service optimization platform primarily to optimize housekeeping. All properties are committed to improving operations while creating the best possible experiences for guests. They each recognized the potential of integrating the PurpleCloud platform with Maestro to help them achieve these goals.

Located near Pigeon Forge and Dollywood in Gatlinburg, Tennessee, Smoky Mountain Resorts is a two-property destination that serves as a home base for family fun and adventure. The two properties are the Resort at Governor’s Crossing and the Country Cascades Waterpark Resort.

“We believe our decision to integrate PurpleCloud with Maestro will improve the management of our housekeeping and maintenance operations,” said Kay Collier, CEO of Smoky Mountain Resorts. “The program is designed to help us in our goal of exceeding expectations at every stage of the customer journey. The integration and implementation was a much smoother transition than expected. The support and training throughout the process has been phenomenal. »

Campbell’s Resort on Lake Chelan is a historic property in the Pacific Northwest. Family-owned and operated since 1901, the resort’s 8-acre site features 170 lakefront rooms and over 1,800 feet of private beach.

“We chose PurpleCloud because we want to continue using technology to improve our efficiency in all aspects of our business,” said Eric Campbell, vice president of operations at Campbell’s Resort on Lake Chelan. “We believe this partnership will help our team and improve the customer experience.”

About the purple cloud

Atlanta-based PurpleCloud Technologies is a privately held technology company that creates innovative software solutions and data analytics for the operations and management of lodging entities, including hotels, resorts, and vacation rentals. The Company’s PurpleCloud service optimization platform can help hotel and resort operators increase productivity and reduce labor costs, particularly in the area of ​​staffing. housekeeping, one of the largest cost centers in most hotel operations. PurpleCloud also offers an improved customer experience; engaged and empowered employees; and next-generation analytics of operational data for internal strategy development. The technology is also applicable to casinos and cruise lines.

About Maestro PMS

Maestro is the preferred browser-based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals and multi-property groups. Maestro’s PCI-certified and EMV-compliant enterprise system offers a full web browser (or Windows) version with over 20 built-in modules on a single database, including mobile and contactless apps to support a journey digitized client as well as staff operations. Maestro’s sophisticated solutions enable operators to increase profitability, drive direct bookings, centralize operations, and engage customers with a personalized experience from booking to departure and everything in between. For more than 40 years, Maestro’s Diamond Plus service has provided unmatched support and education services in North America, 24 hours a day, 7 days a week, to keep hotel groups productive and competitive. Click here for more information about Maestro. Click here for your free PMS buying guide.

Macarena Lorenzini
+ 1 888 667 8488


Comments are closed.