Sunwing flights delayed, passengers feel stranded due to network-wide issue

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A technical issue has delayed a number of Sunwing Airline flights, stranding some Canadian travelers as the issue hinders check-in and boarding.

In a statement on Monday, a spokesperson for Sunwing Travel Group said the airline’s systems provider is experiencing a network-wide system issue affecting carriers globally, including Sunwing flights. .

Sunwing’s website shows that virtually all flights scheduled for Monday – more than 40 – were delayed, some by more than 12 hours.

“We sincerely regret the impact this is having on our customers’ travel plans and are working diligently with our technology provider to resolve the issue as soon as possible,” the statement read.

Jean-Hugues Demers of Boucherville, Que. waits in the lobby of a Cuban hotel with his girlfriend and friends.

The group left Montreal on April 6 for a week at the Paradiso resort in Varadero, Cuba. They were due to return to Canada at the end of the long weekend, until Demers learned that their flight had been delayed.

Jean-Hughes Demers says he is disappointed with Sunwing’s crisis management. (Kwabena Oduro/CBC)

“I just texted my boss this morning saying I’ll be there tonight, but now I don’t know,” he said.

“The hotel was very nice to us…, but it’s still hot and we want to know what happened.”

Demers says he will continue to try to get answers.

Meanwhile, the airline says ‘best attempts are being made’ to let passengers know how their flights are affected and encourages passengers with travel scheduled for the next day to check their flight status before traveling. at the airport.

He also coordinates hotel accommodations and airport transfers with his destination management company.

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