This week I received a reader comment on the American Express Fine Hotels & Resorts Benefits at Wynn Las Vegas where they offer the convenience of US$100 as a spa credit rather than an F&B option and skimp on the “free” breakfast.
The American Express Fine Hotels & Resorts portfolio can be booked by Platinum and Centurion cardholders through the Amex Travel Service, online or by phone with a live agent.
Most hotels in the FHR portfolio offer the convenience of $100 to consume in food and beverage on property, but WYNN Las Vegas does not offer it and only extends it as a Spa credit. The problem: Most spa services such as a massage or facial cost $210 plus tip to consume. And there are other problems.
When I stayed there in April I thought I would be the only one extremely annoyed by this but as a reader brought it up again this week I decided to raise this and let our readers decide by themselves.
I had to stay at Wynn because I wanted to use my annual WYNN Black $300 F&B credit as well as the $200 spa credit and although technically you don’t have to stay overnight to use it, as a walk-in guest, credit must be used all at once rather than during your stay.
As such, I decided to make a one night reservation with Amex Fine Hotel & Resorts one day when I found a reasonably low rate for the Wynn:
I would like to point out that Amex and Wynn are clear that the $100 amenity is for spa only, not catering. During Covid, the hotel gave the $100 for F&B upon request when guests were uncomfortable with the spa, but they would have stopped that and didn’t offer it to me either.
Here is the problem: $100 at the Wynn Spa really gets you nothing without paying a lot more. The cheapest treatment is $210 plus a 20% auto tip. So to use your $100 gear, you have to pay an extra $150. Would it be given as F&B credit at least you can consume up to the value of $100 then stop.
This is of course on purpose to make the hotel guest spend more. To top it off, appointments at the Wynn’s spa are highly sought after and if there are no available slots, they tell you you’re SOL.
For Las Vegas, there are definitely better options for using FHR reservations than the Wynn, not just because of the amenity credit.
The next issue was that the perk was free breakfast for two, which actually meant a 2x $30 credit ($60 total). It just wasn’t enough!
Here is what we had for breakfast:
It’s not like we splurged and it still exceeded the $60 allowance even without tip being taken into account. It didn’t matter too much as I still had another $300 credit, but it will impact people bidding on the FHR perk being a real breakfast for two.
Here is the menu:
Was at Tableau which isn’t cheap but even the regular Wynn Buffet for the breakfast fee $38.99 per person plus tax and tip. How is $30/person an honest interpretation of free breakfast? In my opinion this is a scam and should be increased to $50/person. At the very least this is dishonest and if memory serves it was $40/person in the past so when and why was this downgraded?
Fine Hotels and Resorts also advertises free wifi, but Wynn wants to charge a resort fee of $45 + tax that includes internet and other hotel services. Why should I pay double if this is advertised as an FHR benefit? After all the shortcomings of these “perks”, I refused to pay the fee and ended up talking to the hotel manager about Wynn. She agreed to waive the resort fee, but I doubt overall they really care because they rip off thousands of people a day this way.
To use the Wynn Black F&B credit of $300, I had dinner at SW Steakhouse and a buffet lunch the next day. SW was fantastic, the lunch buffet was nothing remarkable and I only had it to use up what little value was left.
Apparently guests are increasingly irritated with American Express Fine Hotels & Resorts benefits at Wynn Las Vegas because the hotel does not interpret the agreements as stated. The $100 spa credit is useless unless you are willing to pay an additional $150 for the lower priced treatment. The “free” breakfast is actually a $30/person credit that doesn’t even cover the lowest breakfast price available and they charge resort fees when “free internet” is advertised as an FHR perk ( in 2022).
Frankly, as much as I like the Wynn, they are beyond dishonest with their Amex FHR rates and associated benefits. There are much better options for booking FHR rates in Las Vegas like Crockfords or some MGM properties. I’m glad I got my stay away and the Wynn credits were cleared as well, but I won’t be staying here again as a hotel guest. I’m happy to walk in and pay at restaurants, but the Fine Hotels & Resorts rate is a complete sham at the Wynn Las Vegas.